Empathy and Emotional IntelligenceWe endeavor to promote Emotional Intelligence at work and at home.  These articles are meant to inform and inspire you to learn more about EI and how to walk it out on a daily basis.

This article also appears on SWIEI.com

confident business woman with team behind herIt all started with a client of mine whose leader had expressed frustration with her team members for being too relaxed and unprofessional. My client was the Chief Operating Officer (COO) of a large healthcare company with over 600 team members. She worked closely with the Chief Executive Officer (CEO) who was a successful leader and had been with the organization for over 15 years.

One morning, the CEO became really frustrated with a few employees who were eating breakfast at their desks, which seemed to exacerbate the unprofessional work environment she was observing. She felt this was a time-waster and team members were losing productivity.

She lacked patience and decided to send an email to the entire company letting employees know they could no longer eat breakfast at their desks. Instead, team members had to eat before work or in the cafeteria. She did not inform her COO or the Human Resources (HR) department she would be sending this email.

Effects on productivity and company culture

What effect did the CEO’s actions have on employee productivity that week? Her intention was to increase productivity, but her impulsive actions resulted in a decrease in efficiency. Many employees were confused by her email, and HR was receiving calls for clarification, with employees wondering if protein bars or nuts were considered breakfast items.  Other employees were pregnant or had health issues, would they be penalized if they had food at their desks? They felt they were being discriminated against.

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What is Emotional Intelligence?

Emotional intelligence is all about perceiving your own emotions and the emotions of others.  Then how best to improve and manage them. Emotional Intelligence, or “Ei”  is a well established set of “Competencies” that contribute to leadership performance, engagement and success.

One of the key areas of Emotional Intelligence is Impulse Control.

Be sure to check our EI Training course that covers Impulse control.


How does Impulse Control relate to Emotional Intelligence?

Impulse control is the ability to resist our temptation to act.  When you control your impulse to act on a strong emotion, you are on your way to improved Emotional Intelligence.  How do you act?  Do you plan or act with forethought?  Do you act quickly?

How often have you done something, then, afterwards thought that you should have responded differently?

If you take too long to make a decision, your Impulse Control is too high.  If you make quick decisions and regret them, you Impulse Control is too low.

A few choice quotes go a long way:

  • He who controls others may be powerful, but he who has mastered himself is mightier still. -Tao Te Ching
  • You can’t always control the wind, but you can control your sails. -Dr. Bob Chope
  • He who angers you conquers you. -Elizabeth Kenny
Are you using Impulse Control?

Impulse Control is operating well when you:

  • Take time to stop & think
  • Control your aggression
  • Negotiate relationships
  • Use problem solving
Impulse Control is low when you:
  • Over-react
  • Act Rashly
  • Lose of self-control
  • Attack others
  • Become Impatient
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Emotional Intelligence and Emotional Coaching - 5.0 out of 5 based on 1 vote

Emotional Coaching


Some believe dysfunctional behaviors are best left to therapists.  If these behaviors are linked to a person's success on the job, it is important to address them by a leader. 

You may have people on your team whose lack of self-confidence and reluctance to speak up affects the overall success of an organization or team.    Coaching emotional intelligence is not therapy.  It is about keeping the focus of coaching conversations about the person's performance at work.  These competencies are important in you as Emotional Intelligence coach:

  • Models respect, honesty and co-operation
  • Understands the way people feel as important as task performance
  • Builds rapport
  • Raises morale
  • Is aware of others' emotions and responds appropriately
  • Deftly communicates own feelings
  • Encourages enthusiasm
  • Offers help and assistance when appropriate
  • Manages conflict and emotion effectively
  • Describes a positive view of the future
  • Promotes an open co-operative environment
  • Is a role model and leads by example
Please consider improving your emotional coaching skills by taking an Online Emotional Intelligence Training Course.

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Develop your Emotional Intelligence with our EI training by expert Bobi Seredich. Our course helps connect intellectual learning with its application. Our course provides hands on exercises for your team leaders.

Why is Emotional Intelligence so Important?
  • Resolve Workplace Conflicts
  • Improve Decision Making
  • Improve Teamwork
  • Reduce Turnover
  • Develop Mentoring Skills
  • Increase Productivity
  • Enhance Task Focus
  • Develop Business Networks
You can complete our courses from anywhere in the world.  Once you’ve completed a course, you’ll receive a Certificate of Achievement that you can use to differentiate yourself in yourself while deepening your relationships.

We also work with organizations to develop specialized online EI programs facilitated with live meetings.

“By teaching people to understand and learn about their emotions with intelligence, we can transform organizations from the inside out and make a positive difference in our world”
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Self Awareness


Through reflection and introspection, self-awareness is the ability to see yourself clearly and objectively.  Being human it is not possible to attain perfect objectivity about oneself, there are certainly degrees of self-awareness.  As leaders, it is important we continue to strive to become competent in these self-awareness skills:

  • Quickly recognizes when thoughts turn negative
  • Reflects and learns from past situations
  • Understands when ones own emotions affect performance
  • Can tell when ones own mood changes
  • Continually looks for ways to improve
  • Has the ability to accurately speak about feelings and emotions
  • Can laugh at oneself and has a sense of humor
  • Is confidence in own capabilities
  • Has awareness of own strengths and challenges
  • Guided by internal belief and value system
  • Being open to feedback
Please consider improving your Self-awareness by taking an Online Emotional Intelligence Training Course.

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Managing Emotions


It’s your ability to manage your feelings, other people and your interactions with them that makes the difference as a leader.  When you manage your feelings other people will know the difference.  These are the important competencies to manage emotions:

  • Knows how to remains cool in front of anger or aggression
  • Stays composed during stressful moments
  • Thinks clearly and focused under pressure
  • Takes a tough, principled stance even if unpopular
  • Able to concentrate in all situations
  • Acts ethically
  • Builds trust through authenticity and reliability
  • Meets commitments
  • Challenges unethical behavior from others
  • Engages in self-talk to manage feelings
  • Shows responsibility by holding themselves accountable
  • Prepared to admit mistakes
Please consider learning how to improve Managing Emotions by taking an Online Emotional Intelligence Training Course.

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Emotional Intelligence and Self Motivation - 5.0 out of 5 based on 1 vote

Self Motivation


Internal or intrinsic motivation is the ability to self-motivate.  There is usually a focus on achieving personal goals.  Those individuals who can motivate themselves are typically more committed and goal-focused.  Self Motivation combines optimism, drive, initiative, commitment, and perseverance to achieve success that goes past money or recognition.

  • Displays action to motivate others through own efforts
  • Sets achievable yet challenging goals
  • Shows high energy to complete boring tasks
  • Recovers quickly from set-backs
  • Eager to tackle opportunities
  • Looks at failures objectively
  • Makes personal sacrifices to meet goals
  • Shows the ability to change when current methods do not work
  • Always strives to improve performance
  • Driven to meet standards and objectives
  • Motivated by hope for success instead of fear of failure

Please consider improving your Self Motivation by taking an Online Emotional Intelligence Training Course.

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Managing Relationships


Employees need to learn how to influence positive connections and empower teamwork.  Relationship in life and work is a lifelong endeavor that has the potential to be a huge benefit for yourself and others.

The key competencies that address managing relationships are:

  • Fosters open communication
  • Influence others about how things are done
  • Understands the factors that shape ones views
  • How to use a win-win approach
  • Has the ability to win people over
  • Read key power relationships correctly
  • Seeks ways of resolving conflict
  • Becomes a spokesperson for others
  • Challenges intolerance and bias
  • Demonstrates empathy
  • Enables others to trust
  • Provides constructive feedback that enables growth
  • Respects and relates well to others
Please consider learning how to improve relationship management by taking an Online Emotional Intelligence Training Course.

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Managing Work Stress & Emotional Intelligence - 2.0 out of 5 based on 1 vote
The reality of managing work stress and pressure in our professions and at home has increased. Many of us are experiencing real-world amygdala hijack moments daily. Now, most states are starting to make plans to open up again. What does that look like in our “new normal” work environment and with our family and friends? I will not be running out quickly to be in group settings, and we do wear masks in our family outside of the home. I am observing that people have different views on this topic, if you should wear a mask or gloves or both. It is causing extra stress and judgement when interacting with others at stores and restaurants.

Tips for managing work stress

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Impulse Control & Emotional Intelligence - 5.0 out of 5 based on 1 vote
One morning, the CEO became really frustrated with a few employees who were eating breakfast at their desks, which seemed to exacerbate the unprofessional work environment she was observing. She felt this was a time-waster and team members were losing productivity.

She lacked patience and decided to send an email to the entire company letting employees know they could no longer eat breakfast at their desks. Instead, team members had to eat before work or in the cafeteria. She did not inform her COO or the Human Resources (HR) department she would be sending this email.

Effects on productivity and company culture

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3 Things You Can Practice To Improve Your EI Skills. - 5.0 out of 5 based on 1 vote
Would you consider yourself emotionally intelligent? 
 
If you consider yourself an emotional person, you may say yes to this question. However there is a difference between being emotional, and possessing emotional intelligence. 
 
Being emotional describes a person having and expressing strong feelings. 
 
Emotional intelligence takes things a step further and is ability to identify and manage your emotions understanging the emotions of those around you. 
 

So how do you do it?

Here are 3 skills you can work on to improve your emotional intelligence. Keep in mind these can apply in most situations whether the relationship is romantic, professional or platonic. Practicing these 3 things will help you no matter the circle you find yourself. 

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Emotional Intelligence and Prejudice at Work - 4.0 out of 5 based on 1 vote
At work, race relations may be difficult for some. Having a conversation about them, must be done at the right time and place.  And if handled correctly it can help broaden views, and foster understanding--if we listen.

At worst, that type of conversation can quickly get awkward, or worse, heated.

Any communication you initiate must be developed for the individual you're dealing with.  With Emotional Intelligence you recognize that people respond differently to different communication styles.  You must also recognize how your own emotions may get in the way.

Using EI concepts. you must remain flexible and adaptable while you sand for your principles.

That being said, when addressing racial prejudice in the workplace, I offer the following suggestions:

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